PRIVACY POLICY – NESORRA COURSES

Last updated: 26 September 2026

  1. CONTROLLER OF PERSONAL DATA

The controller responsible for your personal data under the General Data Protection Regulation (EU) 2016/679 is:

Vanesa Horváthová – Nesorra
Záhradná 1036/2, 901 01 Malacky, Slovak Republic
CIN: 57 530 386
Email: nesorracourse@gmail.com
Phone: +421 904 881 301
Website: www.nesorra.com

  1. PERSONAL DATA WE COLLECT

We collect only the data necessary to provide our services:

  • Name and surname
  • Email address
  • Phone number (for WhatsApp communities and contact with your tutor)
  • Billing information (processed by our payment providers)
  • Account login details
  • IP address and technical data (cookies, browser, device)
  • Communication data (emails and messages you send us or your tutor)
  • Your image and voice during live video lessons (lessons are not recorded)

We do not store payment card details.

  1. LEGAL BASIS FOR PROCESSING (GDPR ARTICLE 6)
  • Performance of a contract – providing your lessons, account and course access
  • Legal obligations – accounting and tax laws
  • Legitimate interests – security of our website and improving our services
  • Consent – analytics cookies
  1. PURPOSE OF PROCESSING

Your data is used to:

  • Create and manage your user account
  • Deliver the lessons you purchased and connect you with your tutor
  • Process payments and issue invoices
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations
  1. WHO RECEIVES YOUR DATA

We share limited data only where necessary:

  • Your tutor – receives your name and contact details in order to deliver your lessons.
  • WhatsApp (Meta) – members join a WhatsApp community for their course. Other members of the community can see your name and phone number.
  • Video lesson platforms – Zoom and Google Meet.
  • Payment providers – bank and Google Pay.
  • Email and customer-support tools – including Google (Gmail) and AI-assisted tools that help us sort and answer emails.
  • Hosting and website providers.
  • Analytics services (e.g. Google Analytics) – only with your consent.

All processors comply with GDPR or provide appropriate safeguards under EU law.

  1. COOKIES

We use:

  • Necessary cookies – required for the website to work.
  • Analytics cookies – to understand how the site is used. These are only activated after you give consent through our cookie banner.

You can change or withdraw your consent at any time via the cookie settings on our website or in your browser.

  1. INTERNATIONAL DATA TRANSFERS

Some of our providers (e.g. Google, Meta, Zoom) may process data outside the EU. In these cases, we ensure appropriate safeguards are in place, such as the EU Standard Contractual Clauses or an adequacy decision of the European Commission.

  1. DATA RETENTION
  • Customer accounts: while your account is active; deleted within 12 months of becoming inactive or on your request.
  • Invoices and accounting records: as long as required by Slovak accounting and tax law (generally 10 years).
  • Emails and messages: as long as needed to handle your request.
  1. CHILDREN

Students under 18 may use our services with the consent of a parent or legal guardian. For students under 16, the parent or guardian also consents to the processing of the student’s personal data.

  1. YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw your consent at any time

Requests can be sent to nesorracourse@gmail.com.

You also have the right to lodge a complaint with the supervisory authority:
Úrad na ochranu osobných údajov Slovenskej republiky (Office for Personal Data Protection of the Slovak Republic), www.dataprotection.gov.sk
If you live in another EU country, you may also contact your national data protection authority.

  1. DATA SECURITY

We use appropriate technical and organisational measures to protect personal data. However, no online system is completely secure.

  1. CHANGES

We may update this Privacy Policy from time to time. The current version is always published on this page.