TERMS AND CONDITIONS – NESORRA COURSES

Last updated: 26 September 2026

  1. OPERATOR

Vanesa Horváthová – Nesorra Courses
Záhradná 1036/2, 901 01 Malacky, Slovak Republic
CIN: 57 530 386 · TIN: 1130754009 · Not a VAT payer
Registered in the Trade Register of the Slovak Republic
Email: nesorracourse@gmail.com · Phone: +421 904 881 301
Website: www.nesorra.com

  1. SCOPE

These Terms apply to all purchases of memberships and credits on www.nesorra.com. By completing a purchase, you confirm that you have read and agree to these Terms, our Refund Policy and our Privacy Policy.

  1. OUR SERVICES
  • We offer live online group lessons in [subjects – e.g. English, graphic design, coding], taught by our tutors.
  • Each lesson lasts 60 minutes, with a maximum of 15 students per class.
  • Lessons take place twice a week at times set by the tutor and shown on our website.
  • Lessons are not recorded and are not available as recordings.
  • Lessons are currently taught in English and Slovak.
  • We offer group lessons only.
  1. PLANS AND PRICES
  • Monthly membership – 45 € – 8 lessons – renews automatically
  • 3-month membership – 127 € – 24 lessons – renews automatically
  • Yearly membership – 500 € – 96 lessons – does not renew automatically
  • 1 credit – 20 € – 1 lesson – one-time payment
  • 5 credits – 67 € – 5 lessons – one-time payment
  • 15 credits – 167 € – 15 lessons – one-time payment

All prices are final. As we are not a VAT payer, VAT is not charged.

  1. ORDERING AND PAYMENT
  • The contract is concluded when your payment is completed.
  • You pay the full price at checkout. Installments are not available.
  • Accepted payment methods: bank transfer and Google Pay.
  • An invoice is sent to your email automatically after payment.
  1. MEMBERSHIPS
  • A membership lasts from the date of purchase for its period (e.g. 10 December to 10 January for a monthly plan).
  • Monthly and 3-month memberships renew automatically at the end of each period at the current price. You can cancel anytime before your renewal date in your account settings or by email. Your access continues until the end of the paid period.
  • Yearly memberships do not renew automatically.
  • Members get access to their course’s WhatsApp community, where the tutor shares lesson links and announcements and answers questions.
  • Missed lessons still count toward your membership period.
  1. CREDITS
  • One credit equals one 60-minute group lesson.
  • Credits do not expire and can be used for any course.
  • After buying credits, you will be put in touch with your tutor, who sends you the link for each lesson.
  • If you do not cancel a booked lesson at least 24 hours in advance, the credit is used.
  1. LESSON CHANGES AND CANCELLATIONS BY US
  • Tutors keep to the scheduled lesson times. Any changes are announced in advance – first in the members’ WhatsApp community, then on our website.
  • If a tutor cancels a lesson, you will get a replacement lesson in the same week, or a substitute tutor will teach it.
  1. CHANGING TUTOR OR LEVEL
  • Members may switch tutor or level once per month, within the same subject.
  • If a level is too difficult, you may ask by email to move down a level.
  1. CODE OF CONDUCT
  • Please treat tutors and other students with respect.
  • Recording lessons (video, audio or screenshots of other people) without the consent of everyone present is strictly prohibited.
  • Serious breaches, including unauthorised recording, may lead to immediate termination of your membership or credits.
  1. CERTIFICATES

A Nesorra Courses certificate is issued to students on a yearly plan who complete all levels of one subject (e.g. English A1–B2). It confirms progress in our courses but is not an official or internationally recognised qualification.

  1. RIGHT OF WITHDRAWAL AND REFUNDS

You may withdraw from your purchase within 14 days without giving a reason. If you request that lessons start during this period, the value of lessons you have attended will be deducted from your refund. Full details, including how refunds are calculated, are in our Refund Policy.

  1. TECHNICAL REQUIREMENTS

To take part, you need a device with a stable internet connection, a camera and a microphone. For design and coding courses, we recommend joining the lesson on a second device. We are not responsible for lessons missed because of problems with your own device or internet connection.

  1. LIABILITY

We aim to deliver every lesson as planned, but we are not liable for interruptions caused by events beyond our control, such as outages of third-party platforms or internet providers. This does not limit any rights you have as a consumer under Slovak or EU law.

  1. PERSONAL DATA

We process your personal data in line with data protection law. Details are in our Privacy Policy.

  1. COMPLAINTS

If you are not satisfied with our service, contact us at nesorracourse@gmail.com. We will confirm receipt of your complaint and resolve it within 30 days.

If you are not satisfied with the outcome, you may turn to an alternative dispute resolution body, such as the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk).

  1. MINIMUM AGE AND PARENTAL CONSENT
  • Students aged 18 or over may register and purchase on their own.
  • Students under 18 may take part with the consent of a parent or legal guardian. The purchase must be made by, or with the approval of, the parent or guardian, who accepts these Terms on the student’s behalf and is responsible for payment.
  • For students under 16, the parent or guardian also consents to the processing of the student’s personal data, as described in our Privacy Policy.
  • For students under 13, the parent or guardian joins the course’s WhatsApp community and handles communication with the tutor on the student’s behalf.
  1. CHANGES TO THESE TERMS

We may update these Terms from time to time. The version in force at the time of your purchase applies to that purchase. For memberships that renew, we will inform you of important changes before your next renewal.

  1. GOVERNING LAW

These Terms are governed by the laws of the Slovak Republic. This does not remove any protections you have under the consumer laws of your country of residence within the EU.