Last updated: 26 September 2026
Want to cancel your membership or get a refund for credits for an online course? On this page you will find everything about refunds, withdrawing from the contract within 14 days, automatic renewal of memberships and how much money we refund. If anything is unclear, write to us at nesorracourse@gmail.com.
Operator:
Vanesa Horváthová – Nesorra, sole trader (natural person – entrepreneur),
Záhradná 1036/2, 901 01 Malacky, Slovak Republic
Company ID (IČO): 57 530 386
Tax ID (DIČ): 1130754009
Not a VAT payer. Registered in the Trade Register of the District Office Malacky, No. 120-31154
Email: nesorracourse@gmail.com
Phone: +421 904 881 301
Summary
- 14 days to withdraw from the contract without giving a reason.
- If you have already attended lessons, we refund a proportionate part – we only deduct the value of the lessons you attended.
- We refund your money within 7 days of receiving your request, using the same method you paid with.
- Credits never expire; after 14 days they are non-refundable.
- You can cancel monthly and 3-month memberships at any time – you keep access until the end of the period you have paid for.
- If your tutor cancels a lesson, you lose nothing – you get a replacement lesson.
1. Your right to withdraw within 14 days
As a consumer, under Slovak Act No. 108/2024 Coll. on Consumer Protection, you have the right to withdraw from a contract concluded at a distance within 14 days of concluding it, without giving a reason. This applies to all our products – memberships and credits.
The deadline is met if you send us your notice of withdrawal no later than on the last day of the period.
What if you have already started attending lessons?
When ordering, you can expressly ask us to start your lessons during the 14-day period. If you then withdraw from the contract, you only pay for the lessons you have attended, and we refund the rest.
Lessons take place twice a week, so during the first 14 days you can attend at most 4 lessons.
2. How much we refund
Value of one lesson
| Product | Price | Number of lessons | Value of 1 lesson |
|---|---|---|---|
| Monthly membership | 45 € | 8 | 5.63 € |
| 3-month membership | 127 € | 24 | 5.29 € |
| Yearly membership | 500 € | 96 | 5.21 € |
| 1 credit | 20 € | 1 | 20.00 € |
| 5 credits | 67 € | 5 | 13.40 € |
| 15 credits | 167 € | 15 | 11.13 € |
Amount refunded if you withdraw within 14 days
| Lessons attended / credits used | Monthly (45 €) | 3-month (127 €) | Yearly (500 €) | 5 credits (67 €) | 15 credits (167 €) |
|---|---|---|---|---|---|
| 0 | 45.00 € | 127.00 € | 500.00 € | 67.00 € | 167.00 € |
| 1 | 39.37 € | 121.71 € | 494.79 € | 53.60 € | 155.87 € |
| 2 | 33.75 € | 116.42 € | 489.58 € | 40.20 € | 144.73 € |
| 3 | 28.12 € | 111.12 € | 484.37 € | 26.80 € | 133.60 € |
| 4 | 22.50 € | 105.83 € | 479.17 € | 13.40 € | 122.47 € |
Single credit (20 €): refunded in full if unused; once used, the payment is non-refundable.
3. Refunds for credits
- Credits are a one-time payment and never expire – you can use them whenever you like, on any course.
- Within 14 days of purchase we refund the value of your unused credits.
- After the 14-day period, credits are non-refundable.
- If you do not cancel a booked lesson at least 24 hours in advance, the credit for that lesson is used, because another student could have taken your place in the group.
4. Cancelling a membership and automatic renewal
- Monthly and 3-month memberships renew automatically at the end of each period. You can cancel at any time before the renewal date in your account settings or by emailing nesorracourse@gmail.com.
- After you cancel, you keep access until the end of the period you have already paid for; no further payment will be taken.
- Yearly memberships do not renew automatically.
- After the 14-day period, the payment for the current membership period is not refunded, whether you used it fully or only partly.
- Missed lessons count toward your membership period and are not refunded.
5. If your tutor cancels a lesson
If your tutor cancels a lesson, you lose nothing. You will get the lesson in the same week at a replacement time, or a substitute tutor will teach it.
6. How to withdraw and request a refund
You can withdraw from the contract in one of these ways:
- using the “Withdraw from contract” form on our website,
- by email to nesorracourse@gmail.com,
- by sending the model form (below) by email or by post to Záhradná 1036/2, 901 01 Malacky, Slovak Republic.
Please include:
- your full name,
- the email address you used to register,
- what you bought (membership / credits) and when.
We will confirm receipt of your withdrawal by email without undue delay.
7. When and how we refund your money
- We refund your money within 7 days of receiving your notice of withdrawal.
- We refund the payment using the same payment method you used for the purchase (payment card, Apple Pay or Google Pay), unless we agree otherwise.
- The refund is free of charge – we do not charge any fees.
- Depending on your bank, it may take a few extra days for the money to appear in your account.
- For students under 18, we refund the payment to the parent or legal guardian who made the purchase.
8. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Vanesa Horváthová – Nesorra, Záhradná 1036/2, 901 01 Malacky, Slovak Republic, nesorracourse@gmail.com
I hereby give notice that I withdraw from my contract for the following service:
- Membership / credits purchased: ______________________
- Date of purchase: ______________________
- Full name: ______________________
- Email used for registration: ______________________
- Date: ______________________
- Signature (only if the form is sent on paper): ______________________
9. Complaints and dispute resolution
If you are not satisfied with the quality of a lesson or service, you can make a complaint by email to nesorracourse@gmail.com. We will confirm receipt of your complaint and resolve it within 30 days. You will find the details in our General Terms and Conditions.
If you are not satisfied with how your complaint was handled, you can turn to an alternative dispute resolution body, for example the Slovak Trade Inspection (www.soi.sk). The supervisory authority is the Slovak Trade Inspection.
10. Frequently asked questions about refunds
Until when can I ask for a refund for an online course?
Within 14 days of purchase, without giving a reason. After that, credits are non-refundable and the current membership period is not refunded.
Do I get money back if I have already attended a lesson?
Yes, if you withdraw within 14 days. We only deduct the value of the lessons you attended and refund the rest – you will find the exact amounts in the table above.
How quickly will you refund my money?
Within 7 days of receiving your request, using the same method you paid with.
How do I cancel automatic renewal of my membership?
In your account settings or by email to nesorracourse@gmail.com. You can cancel at any time before the renewal date.
Do credits expire?
No, credits never expire. However, after 14 days from purchase they are non-refundable.
What if my tutor cancels a lesson?
You lose nothing – you get a replacement lesson in the same week, or a substitute tutor teaches it.
Have a question? Write to us at nesorracourse@gmail.com – we are happy to help.